Have you added free live chat to your WordPress site yet?
Adding a live chat to your site might be more important than you think in this pandemic time. It is a great medium to provide customer support. Research shows that an excellent live chat can effectively help to boost conversion rate.
In this article, you’ll learn how to add free live chat to your WordPress site.
Why Use Live Chat on Your Site?
In general, customers prefer live chats to ask questions about products before purchasing them. It gives your website a professional look and helps to earn customers aid. Research done by Crazy Egg shows that 38% of customers are more likely to purchase a product from your site if you use a live chat feature on the website. Some major benefits of using live chat are as follows:
- Boost in conversion rate
- Improves customer service
- Instant query resolution
- Helps to earn customer’s trust
Add Free Live Chat to Your WordPress Site
Using Live Chat in WordPress might sound complex but in reality, it is easier than you think. In fact, you can set up a live chat feature within a few minutes. In this tutorial we’ll use Twak.to plugin to add live chat to your WordPress site. This plugin is absolutely free and comes with all the necessary feature to set up cost free live chat in your site.
Step 1: Create Your Free Tawk.To Account
In order to create a Twak.to account, go to the signup page of twak.to. Next, fill up the required details such as your name, email and set up a strong password. Next, hit on the signup for free button.
Select your preferred language and click on create property button.
Enter your property details under the Property name, Site URL, widget name and click on the Next button thereafter.
Now, you need to set up access for your team member. While assigning the role to your team member keep in mind that an Admin can configure and customize settings whereas an Agent can only answer chats and tickets. Once you’re done, click on the next: install widget button.
We’ll cover this step later so simply click on the done button to avoid this step. You’ll be redirected to dashboard of twak.to.
Tawk.To allow you to see available statistics related to live chat such as live visitors, chat information, page visitor information, and more on their dashboard. But first, you need to connect your twak.to account with a WordPress website.
Step 2: Connect Twak.to Account with WordPress
For that, navigate to the WordPress dashboard and install the plugin on your site.
If you need help with how to install a WordPress plugin, check out this tutorial.
Navigate to Settings>>Tawk.To configuration from the dashboard panel. Then, simply log in to your Tawk.To account using your credentials. By doing so, your WordPress site will connect to Twak.to account.
Once you’ve done that, select the recently created property from the drop-down option. Choose the widget from the available option. Lastly, hit the Use selected widget button after you have selected all the options.
That’s it! You’ve successfully activated free live chat to your WordPress site.
Now that we discussed how to add free live chat to your WordPress site, implement this feature to increase the conversion rate on your site. I hope you find this article helpful. If you want more tutorial like this in the future then follow us on Facebook and Twitter.