If you use custom WooCommerce order statuses, or wish to target an order status transition that is not default (e.g. when order goes from “Processing” to “Completed”, the Completed email triggers – but what if you want to target a transition from “Processing” to “Custom Status”?), sending custom emails is quite complex.

First of all, they won’t show under WooCommerce > Settings > Emails (unless you code it, true) – second, no email will trigger. So, how do they do it?

Send a custom email when an order is marked with custom status – WooCommerce

Snippet (PHP): Send WooCommerce Email @ Custom Order Status

/**
 * @snippet       Send Formatted Email @ WooCommerce Custom Order Status
 * @how-to        Get CustomizeWoo.com FREE
 * @sourcecode    https://businessbloomer.com/?p=91907
 * @author        Rodolfo Melogli
 * @compatible    WooCommerce 3.5.7
 * @donate $9     https://businessbloomer.com/bloomer-armada/
 */
 
// Targets custom order status "refused"
// Uses 'woocommerce_order_status_' hook
 
add_action( 'woocommerce_order_status_refused', 'bbloomer_status_custom_notification', 20, 2 );
 
function bbloomer_status_custom_notification( $order_id, $order ) {
     
    $heading = 'Order Refused';
    $subject = 'Order Refused';
 
    // Get WooCommerce email objects
    $mailer = WC()->mailer()->get_emails();
 
    // Use one of the active emails e.g. "Customer_Completed_Order"
    // Wont work if you choose an object that is not active
    // Assign heading & subject to chosen object
    $mailer['WC_Email_Customer_Completed_Order']->heading = $heading;
    $mailer['WC_Email_Customer_Completed_Order']->settings['heading'] = $heading;
    $mailer['WC_Email_Customer_Completed_Order']->subject = $subject;
    $mailer['WC_Email_Customer_Completed_Order']->settings['subject'] = $subject;
 
    // Send the email with custom heading & subject
    $mailer['WC_Email_Customer_Completed_Order']->trigger( $order_id );
 
    // To add email content use https://businessbloomer.com/woocommerce-add-extra-content-order-email/
    // You have to use the email ID chosen above and also that $order->get_status() == "refused"
     
}
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